Frequently Asked Questions
Why do you rent clothes instead of sell?
To save the environment! Do you know how many clothes go to waste because of the purchase culture in our world? We want to help reduce textile wastage that is particularly prevalent in children's clothing because children outgrow their clothes so quickly! Especially for clothes that they can only wear once or twice a year, it really makes more sense to rent instead (and it's cheaper too). Together, we can stop this vicious cycle of textile wastage!
I want to rent but I want a brand new piece that nobody has worn before. Do you have any?
Yes of course! If you're looking for a brand new piece, we have them under our Latest Arrivals. We understand that some parents are not very comfortable with sharing children's clothes but still want to do their part to help reduce excessive buying so we provided this solution for you!
What is the shortest duration I can rent for?
Currently our shortest duration is 1 day, so do select the date(s) that you require the outfits for. We will deliver one day before and collect one day after your stipulated date. Check out Our Process for more information on our delivery and collection process!
Why can't I rent an item for the next day/tomorrow?
This is a logistical issue on our end. We want to make sure that the product can be delivered to you on time, even if it was rented by someone else before. Hence, four days is the shortest time that we can do a proper turnover and obtain a clean outfit from the dry cleaners. If you do need a certain item urgently, do contact us at firstname.lastname@example.org/DM/text us and we'll see if we can come up with something for you :)
What if I need an item for the next day/two days later?
Do contact us at email@example.com/DM/text us to see if we can arrange something for you. However we do apologise if the outfit you would like to rent is unavailable on your stipulated date. Note: Extra charges may apply for last minute rentals
What if I want to try on clothes/need more information on the clothes?
We know that every child is different size so we provide measurements on each outfit so that you can see whether the outfit will fit your child. This is especially crucial for our clothes because the majority are sourced from overseas and hence are quite likely to be of a different size than clothes that can be found in Singapore.
However, we also provide an option to try on outfits at our home studio! Do drop us an email at firstname.lastname@example.org or DM/Text us to fix an appointment to come to our home studio (located in the East).
Why do I need to place a deposit?
We truly apologise for this but we absolutely do require a deposit. We have spent the longest time possible holding off requiring a deposit because we wanted to provide a wholly fuss free and fun experience for you and your child. However, a number of people have failed to take care of our clothes because there was no need for it, and now we can no longer bear the cost of bringing quality clothes to you while keeping the prices affordable. We do assure you however, that on most occasions, a large number of stains can definitely be removed. Once we have guaranteed that the clothes are in good condition, we will return you the deposit within 3 days.
Will there be discounts if I rent more than one item of clothing?
Can I pass you my child's old clothes?
Yes of course! We regularly have donation drives especially during our events where we collect and recycle/upcycle clothing. We also conduct purchase drives where we buy over clothing that are still in good condition from you so that your child's clothes can have a new lease of life!! Follow us on Facebook or Instagram and sign up to our mailing list to be notified of when we are having our next purchase/donation drive!